SAP Support Analyst / Enterprise Applications Support Analyst

Practical ERP support for business users, systems, and process continuity.

Yuchen Zhang brings 5+ years of SAP and enterprise application support experience across implementation, hypercare, BAU support, troubleshooting, documentation, and process improvement.

Email YuchenLinkedIn

Summary

Clear support thinking across ERP, users, and business processes.

A calm, hands-on support analyst profile with experience bridging business needs and system behavior across SAP, D365, and Microsoft environments.

5+ years across SAP support, ERP consulting, enterprise application support, and IT operations.

SAP ERP experience across SD, MM, order-to-cash, procurement, logistics, billing, master data, and finance-related process touchpoints.

Hands-on first and second-line support, incident triage, troubleshooting, root cause analysis, and user guidance.

Supported implementation, testing, go-live, hypercare, BAU support, change requests, and enhancement activities.

Strong documentation practice across user manuals, training materials, support notes, and process guides.

Reporting and data analysis exposure using Excel, SQL, Power BI, Python, and business application data.

Experience

Enterprise systems support and SAP consulting background.

IT Support Technician

J&P Turner Group

Enterprise application and IT support across procurement, operations, and finance teams in a production business environment.

Aug 2025 - Present

New Zealand

  • Support Microsoft D365 F&O users with system issues, process questions, and operational requests across procurement, finance, and operations.
  • Resolve incidents with clear follow-up and communication for technical and non-technical stakeholders.
  • Investigate recurring issues, perform root cause analysis, and recommend practical improvements to system usage and business processes.
  • Automate repeatable administrative and business tasks with Power Automate to reduce manual workload.
  • Maintain support documentation, user guidance, system notes, and process instructions to improve service continuity.

SAP Functional Consultant

Accenture Co., Ltd

SAP implementation and post-go-live support for multinational client environments including Nike and Shiseido Greater China.

Aug 2021 - May 2023

China

  • Supported SAP implementation, go-live, hypercare, and BAU support activities for large international client environments.
  • Provided functional incident support across sales, supply chain, logistics, and finance-related processes.
  • Facilitated requirement workshops and translated business needs into functional designs and system solutions.
  • Coordinated with technical teams, offshore resources, vendors, and integration partners to resolve defects and process issues.
  • Produced blueprint documents, functional specifications, user manuals, training materials, meeting notes, and support documentation.

SAP Functional Consultant

SIE Information Technology Co., Ltd

SAP S/4HANA, SAP CRM, implementation support, authorization support, and post-go-live services for manufacturing and supply chain clients.

Sep 2019 - Aug 2021

China

  • Delivered functional consulting and application support across implementation, hypercare, and BAU phases.
  • Supported SAP order-to-cash processes including pricing, delivery, and invoicing workflows.
  • Provided BAU incident support through issue triage, defect analysis, user query resolution, and coordination with technical teams.
  • Prepared users for new system processes and supported adoption during rollout and stabilization.
  • Participated in SIT, UAT, defect tracking, cutover, and post-go-live stabilization activities.

Work Examples

Support-oriented case studies.

Examples are based on Yuchen's work history and shaped around the problems a support analyst is expected to handle.

SAP Post-Go-Live Stabilization

Problem: Business users needed stable support during rollout, hypercare, and transition into BAU operations.

Action: Triaged user issues, investigated functional defects, coordinated with technical teams, and maintained user guidance and project documentation.

Tools: SAP ERP, SD/MM processes, ticket triage, functional specifications, UAT/SIT support

Result: Helped users continue operations after deployment and supported smoother handover from project delivery to BAU support.

ERP Incident Troubleshooting

Problem: Operational teams needed timely support for recurring ERP issues affecting procurement, finance, logistics, and order processing.

Action: Analyzed symptoms, clarified business impact, traced process touchpoints, documented findings, and coordinated next steps with internal and external teams.

Tools: SAP, D365 F&O, ServiceNow, N-Central, Excel, process documentation

Result: Improved issue clarity, reduced repeated questions, and helped teams restore service with better support continuity.

Process Improvement and Automation

Problem: Manual administrative and support tasks created avoidable workload for business and IT teams.

Action: Identified repeatable steps, translated user needs into practical workflow improvements, and automated selected tasks with Power Automate.

Tools: Power Automate, Microsoft 365, Entra ID, D365 F&O, Power BI

Result: Reduced manual handling for routine tasks and improved consistency in day-to-day support processes.

Skills

Focused skills for SAP, ERP, and application support.

ERP / Business Systems

SAP ECCSAP S/4HANASAP SDSAP MMD365 F&OSAP C4CSAP Authorization

Support & Troubleshooting

Incident ManagementBAU SupportRoot Cause AnalysisUser SupportChange SupportSIT / UAT

Data & Productivity Tools

ExcelSQLPower BIPower AutomatePythonVisio

Documentation & Communication

User ManualsTraining MaterialsFunctional SpecificationsProcess GuidesStakeholder Coordination

Education

Academic background.

Master of Information Sciences

Massey University

Feb 2024 - Jul 2025 · Auckland

Bachelor of Computer Science & Technology

Xian University of Technology

Sep 2012 - Jun 2016 · China

Contact

Available for SAP, ERP, and IT support opportunities.

For recruiter conversations, interview coordination, or role fit discussions, contact Yuchen by email or LinkedIn.

samcheung2015@hotmail.comLinkedIn